At NOAH CHRISTOPHER WALSH, we are committed to delivering fresh, premium New Zealand seafood to customers around the world with reliable, safe, and transparent shipping services. Below is our detailed shipping policy to ensure you enjoy a smooth and worry-free shopping experience.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. As fresh seafood requires careful preparation and cold-chain arrangement, we arrange packaging and shipment promptly to minimize waiting time and ensure maximum freshness when your order departs our warehouse.
2. International Shipping & Delivery Time
We provide worldwide international shipping for our seafood products. Standard international delivery generally takes 7–14 business days, depending on your destination country, local logistics efficiency, and customs clearance progress.
For customers who pursue faster delivery, we offer an expedited rush shipping option at checkout to shorten your waiting time.
3. Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on the total weight of your order and your delivery destination. The exact shipping cost will be automatically displayed on the checkout page before you complete payment.We guarantee no hidden fees or extra charges, ensuring full pricing transparency for every order.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees, which are determined and charged by your local customs authority. These additional charges are the recipient’s responsibility.
We highly recommend that you check your local import regulations, tax standards, and seafood entry rules before placing an order to avoid unexpected fees or delivery delays.
5. Professional Cold-Chain Packaging & Shipping Protection
As a professional seafood supplier, we adopt industry-standard cold-chain packaging solutions for all orders. We use high-strength shockproof boxes, insulated foam, and professional ice packs to keep seafood fresh, frozen, and intact during long-distance international transit, effectively preventing deterioration, damage, or leakage.
For high-value orders, we provide optional shipping insurance at checkout. You can choose this service for extra protection and complete peace of mind.
6. Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging and goods immediately upon receiving your order. If you find packaging damage, leakage, deformation, or abnormal product conditions, please take clear photos as evidence, refuse to sign for the package, and contact our support team right away.
If you discover any product quality defects or inconsistencies after signing for the order, please submit a support request with detailed photos and videos within 48 hours of delivery. Our team will verify the issue quickly and provide targeted solutions, including refund, replacement, or other after-sales support in line with our policy.
7. Customer Shipping Support
Our professional customer support team is always ready to help with any questions regarding order processing, shipping status, delivery delays, customs clearance, and after-sales issues. Feel free to contact us via email or phone for prompt and professional assistance.
NOAH CHRISTOPHER WALSH keeps optimizing our cold-chain logistics and shipping service, aiming to deliver the freshest New Zealand seafood to your door safely and efficiently. Thank you for your trust and support!